Dynamics 365 CRM Solutions

Within Microsoft's Dynamics 365 CRM Platform, there many modules supported by Enxugar such as Sales, Customer Insights, Customer Service, and more. 

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Your company might need to track sales lifecycles, from lead capture to the ending sales invoice. Enxugar can configure your D365 Sales module to properly store your products, associate your leads to your products using opportunities, customize any quotes with company-specific pricing and discount information, and generate sales invoices for your customers once they purchase your products. 

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Perhaps your company needs help setting up marketing channels to help attract leads to your business. With Customer Insights, Enxugar can setup email and SMS campaigns leveraging Microsoft segments. Transaction triggers can be configured to send communication to your customers when events occur within your Dataverse environment. Automated reports and dashboards can also be setup with the help of Microsoft Fabric to better understand trends within your communication channels. 

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If your company employs call centers to handle support issues, Enxugar can configure your Customer Service environment to handle cases submitted by your customers, service-level agreements with your business processes to ensure issues are resolved on time, and custom routing of issues to ensure topics are queued properly.